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FAQs

When will I receive my items?

All items are produced and shipped from our facility within 5 to 9 business days from the time of purchase. Standard shipping times, then apply. Click the tracking information located in your confirmation email to view your shipping details and lead time. Deliveries may take longer for international orders due to customs regulations within your country. Please contact us: Mail: info@doorjim.com if your order hasn’t arrived within the expected lead time.

What methods of payment do you accept?

Visa, Master Card, AMEX, PayPal, Diners Club, Discover, JCB.

Do you ship internationally?

Currently, we are shipping to USA only.

Your page is not loading, what’s happening?

Please contact us and tell us about the issue you are having so that we can fix it ASAP.

Do I keep getting an error message, what’s happening?

Please contact us and tell us about the issue you are having so that we can fix it ASAP.

I just noticed that I chose the wrong item by mistake, can you swap my product?

Please contact us as soon as you find out that you have made an error. If we catch the issue before the item goes into production, we can make the change. Remember, we strive to send out your product ASAP so act fast!

Can I change or cancel my order?

You can change or cancel your order within 24 hours of ordering. after that, it will be dependent on whether we shipped the product already or not.

How do I order?

When you find the product you would like to buy - simply press "Add to cart" and then "Check out". from there you will only have to enter the shipping information that is required and pay through Visa, Master Card, AMEX, PayPal, etc.

Is my payment secured?

Yes. 100% secured. we ensure your safety and peace of mind.

If you have any question about doorjim.com, feel free to contact us. We are ready to provide the best services to you.

CONTACT INFORMATION:

Email:  info@doorjim.com

Address: 7 CLEPINGTON STREET, DUNDEE,ENGLAND,DD3 7PU

Phone Number: +44 7459 708521

Business Day: Monday - Saturday

Business Hours:

Mon - Sat : 9am - 10pm

Sunday: 10am - 5pm

Thanks for being with us.

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