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All orders are processed in USD. While the content of your cart is currently displayed in CYN, you will checkout using USD at the most current exchange rate.

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Shipping policy

SHIPPING OPTION

Price Free

5-8 Day Shipping

ORDER PROCESSING

We process orders within 0-4 business days, excluding weekends and holidays.

Successfully placed orders will receive an email confirmation with the order details. If you do not receive an email, please check your spam filter or contact us for confirmation.

If you need any assistance with your order, please contact us immediately at info@doorjim.com. We will not be able to make changes to your order after it has shipped.

Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

NOTE: We are not responsible for shipping carrier delays.

Our goal is to offer you the best shipping options, no matter where you live in the United States. Every day, we deliver to hundreds of customers, ensuring that we provide the highest levels of responsiveness to you at all times.

DELIVERY METHODS

Depending on the size of the items in your order, we utilize the following shipping and delivery methods:

Many lightweight items can be shipped via the United States Post. As soon as your item has left the warehouse you will be notified via email and be able to track your order online.

For medium to bulky-sized items for example home decor products that cannot be shipped via United States Post, we will send them enough one of several freight carriers. Once your items have left the warehouse, you will be able to track their journey online. Please note that delivery dates shown on the carriers’ websites are only estimates and we cannot take any liability for late deliveries. Items will be sent to the shipping address you provide when placing your order.

We cannot accept a PO box for these items as a shipping address because our shipping partners are unable to deliver to a PO box. We suggest you provide a street address for delivery.

INTERNATIONAL SHIPPING

At this time, we do not ship outside of the United States.

MORE INFORMATION

If you have any further questions, please don't hesitate to contact us at info@doorjim.com

HOW TO TRACK YOUR ORDER?

Please visit Track My Order Page, and track your order easily using the tracking number or via your order number with your email address.

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